Leveraging Voice of Customer Insights in Successful Business Transformation
A solid voice of customer (VoC) program is paramount to a successful customer experience management strategy. Join our webinar with these European CX experts to learn all about what makes or breaks VoC initiatives. And how you can ensure the best return on investment (ROI) for your business.
CX measurement methodologies like NPS, CSAT and CES. How do they tie into the Voice of employee with eSAT and eNPS?
What's the most important aspect of a VoC program? Closing-the-loop (e.g. Inner loop / outer loop), continuous measurement or converting insights to actions
Correlation of operational metrics with experience metrics
Perspectives on the importance of training for the success of CX/EX projects
Veselin Petkov - International CX Leader @Raiffeisen Bank International
Daniel Ord - Founder & Director @OmniTouch International
Andreea Coca - CX and Digital Practice Lead @Kantar TNS Romania