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Listen Customer Experience

All-in-one CX Management

Employee Experience

Empower and retain the best employees

Streamline the B2B customer journey from pre-sales to support

User Experience

Make irresistible products with omnichannel feedback, analytics and segmentation

Market Research & Insight

Transform insight into more customers that will stick around

Resolve Web Messenger

Connect with customers in real time, resolve issues efficiently and offer delightful experiences everywhere

Streamline buying experiences with welcome messages, popups and personalized prompts

Sell Lead Generation

Bring your sales team closer to your future customers

Targeted Messages

Coming Soon

Send targeted messages to prospects to boost conversion rates across your channels

Marketing Intelligence

Coming Soon

Gain an unprecedented understanding of the customer experience

Sales Bot

Coming Soon

Drive more sales with an automated, always-on sales chatbot

Solutions

How to Establish a Meta (Large) Scale Customer Experience Discipline

Establishing large-scale customer experience programs is challenging. Join our expert panel session where we discuss how to ensuring consistent service levels and customer journeys across a wide range of countries, channels and touch-points.

Topics:

How to ensure the best customer experience is being delivered across tens of countries
Core pillars of CX: strategy, customer insight, experience design, innovation, measurement, organizational adaptation and culture
How to understand and meet customer expectations during the COVID-19 period
How large-scale CX in the public sector works

Panelists:

Olga Budieri - Senior Customer Experience Manager @Aramex International
Juan Vega - Senior Manager Retail Projects @Max Fashion / Landmark Group
Hatim Bawazir - Head of Customer Experience @The Ministry of Culture / KSA
İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions

On-Demand Webinar Link

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Customer Experience Guide in Banking

Steps and Practical Tips for Banks to Manage and Improve Customer Experience

An Executive View into Digital Customer Experience

4 Effective Ways You Can Use SMS to Collect Customer Feedback

Having nearly 5 billion users, SMS stands out as one of the most effective technologies that enable the brands to communicate with their customers.

Surviving in the Experience Era: Is Your Rating Good Enough?

In the Experience Era, we all can share and rate our experiences regarding a product or a service in many different channels. But, what if we are also rated over the experiences we provide?

Net Promoter Score

Pisano Insurance Playbook: 12 Proven CX Blueprints That Will Drive Results Fast

12 High-Impact Customer Experience Management Blueprints to Drive Quick and Scalable Results for Insurance Companies

A Customer Experience Masterpiece: Stuffed Giraffe Joshie’s Adventure

The story in our current article is a globally famous customer experience tale. And, it shows us how a little problem could turn into a fantastic experience through a genius communication practice.

A/B Testing

Leveraging Voice of Customer Insights in Successful Business Transformation

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