Customer journeys and consumer behaviors are constantly evolving. In order to stay competitive, brands need to stay on top of customer expectations and trends. They need to ensure they use data and technology as well as the right methodologies to provide exceptional experiences, that customers expect.
In our first Asia-Pacific Customer Experience Meetup webinar of 2021, we explore upcoming Customer Experience trends to look out for so that you can stay ahead of the curve!
Current customer experience leaders & laggards
How not to have "Too many cooks in the kitchen" regarding CX transformation
How businesses are becoming more proactive with their customer communications
Up and coming methodologies for CX measurement
Trends in customer loyalty and consumer behaviour
Leveraging technology and data to personalize the customer experience
Bi Ying Wong - VP, Voice of Customer @Lazada Singapore