An Executive View into Digital Customer Experience
In an era of rapid digital transformation, creating a solid foundation for customer experience management is essential to ensuring business success.
Join this expert panel of customer experience & digital transformation executives for senior-level perspectives on how to run, measure and evolve digital customer experience programs.
Topics:
Digital experience management success stories
Winning approaches to ROI and prioritization
Affects of COVID-19 on digital transformation and customer experience
Recommendations for junior professionals entering the digital customer experience field
Considerations for achieving board and executive level buy-in for projects
Panelists:
Abeeda Haroon - Head of Customer Experience @FoodPanda