An Executive View into Digital Customer Experience

In an era of rapid digital transformation, creating a solid foundation for customer experience management is essential to ensuring business success.

Join this expert panel of customer experience & digital transformation executives for senior-level perspectives on how to run, measure and evolve digital customer experience programs.

Topics:

• Digital experience management success stories
• Winning approaches to ROI and prioritization
• Affects of COVID-19 on digital transformation and customer experience
• Recommendations for junior professionals entering the digital customer experience field
• Considerations for achieving board and executive level buy-in for projects

Panelists:

• Abeeda Haroon - Head of Customer Experience @FoodPanda
• Andrew Rickard - Regional Transformation @Chubb
• Nicholas Chee - Executive Director @UOB
• Mike Soylu - General Manager Asia-Pacific @Pisano

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