A Tactical Discussion on the Key Elements of a Successful CX Program

Join us our expert panelists from Singapore, Indonesia and Australia to discuss all things CX in the Asia-Pacific Region. From retail to hospitality, we dive deep into actionable industry-specific tactics and real-world examples of winning customer experience strategies.

Topics:

• What to look for when building a CX team. What are some of the key roles?
• What are the key metrics to use in CX measurement? Some emerging methodologies to keep an eye out for.
• How to approach CX localization across ASEAN, Australia and New Zealand.
• How to ensure a consistent customer experience across a large geography, multiple channels and touch-points.

Panelists:

• Cara Walsh - Non-Executive Board Director @Cobble Hill Consulting
• Maneesha Bhusal - Director, Head of Customer Experience @JD.ID
• Irene Lim - Head, Customer Relations @Leading International Lodging Company
• Dharani Malladi - Founder @Forward