A Tactical Discussion on the Key Elements of a Successful CX Program
Join us our expert panelists from Singapore, Indonesia and Australia to discuss all things CX in the Asia-Pacific Region. From retail to hospitality, we dive deep into actionable industry-specific tactics and real-world examples of winning customer experience strategies.
What to look for when building a CX team. What are some of the key roles?
What are the key metrics to use in CX measurement? Some emerging methodologies to keep an eye out for.
How to approach CX localization across ASEAN, Australia and New Zealand.
How to ensure a consistent customer experience across a large geography, multiple channels and touch-points.
Cara Walsh - Non-Executive Board Director @Cobble Hill Consulting
Maneesha Bhusal - Director, Head of Customer Experience @JD.ID
Irene Lim - Head, Customer Relations @Leading International Lodging Company