About Pisano
Pisano is a scaling technology company where we develop an elegant and innovative Experience Management Platform to
- Enable businesses to better understand their customers and employees, and provide an exceptional experience with the art of collecting feedback from various channels, analyzing their behavior and engaging with them.
- Empower the customers’ and employees’ voices to be heard by businesses who invest in experience management by respecting the ethical values of privacy.
We are a rapidly growing company, seeking to add diligent, self-driven, and passionate individuals that could add to our success-oriented team. Don’t hesitate, join us and be a part of a place where today’s journey paves the way to tomorrow...
How is Pisano Doing?
This is what’s happening at Pisano…
- We are funded by international investors
- We have 100+ enterprise customers from all over the world
- Our platform is being used in 30+ different countries every day
- We are on the trajectory of boosted growth through our successful & proven business model around Europe, MENA, and APAC.
What is Pisano Looking For?
We put the customer at the center of everything we do, and everyone who works at Pisano has a part in driving customer success. The goal of Customer Technical Solution Consultant is to ensure our customers launch Pisano successfully, adopt it into their organization, and achieve the results and value they want in partnership with the Customer Success team. We are currently looking to grow our onboarding team to ensure customers are set up to realize the full potential of their Pisano investment.
We are seeking a Customer Technical Solution Consultant who is not only diligent & passionate but has the drive to provide leadership, expertise, and direction on large-scale complex projects or programs.
You will be
- Responsible for working with our enterprise customers and our integration engineers to implement elegant, innovative, and scalable Experience Management solutions to make businesses more human-centric.
- Reporting directly to CEO.
What Does Pisano Expect From You?
We expect you, our ideal Customer Technical Solution Consultant to
- Influence us with your work ethic and passion.
- Lead projects to implement our platform and continuous program improvements.
- Work closely with Integration Engineers, Project Managers, Support Specialists and Customer Success (Account) Managers to get things done and create successful customers.
- Contribute to developing and deploying onboarding process and content changes to the Customer Operations team.
- Influence internal behavior cross-functionally to get buy-in for onboarding initiatives.
- Develop a deep understanding of the Pisano platform.
- Act as a bridge between the Customer and Pisano teams.
- Support the onboarding of new Pisano customers to deploy their Experience Management strategy including configuration, training, go-live support, and optimization.
- Lead customer onboarding tasks including configuration and training, based on Experience Management best practices.
- Get customers back on track when accounts or implementations are at risk.
- Contribute to a positive work environment and install a sense of urgency and motivation in others.
- Develop a solid understanding of our customer’s tech ecosystem, including the information that flows through it to be pushed into and pulled out of Pisano to drive accurate attribution.
- Monitor new customer performance and address any open issues to ensure timely resolution and great customer experience.
- Help our Product Development Team develop new platform features.
What Functional Skills Do You Need?
- Excellent communication skills since you will be representing Pisano.
- Experience in working with large and complex organizations with a proven track record for delivering software projects with successful outcomes.
- Strong ability to work with others to achieve a common goal.
- Resolve conflicts and manage cross-functional and external relationships; demonstrated ability to negotiate and influence without authority.
Job requirements
What Technical Qualifications Do You Need?
- Bachelor’s degree from a reputable university (Being graduated from a reputable university or an engineering faculty is a plus).
- Excellent oral and written communication skills in English.
- 5+ years of experience in project management, customer success or customer onboarding at technology companies.
- 5+ years of experience in managing stakeholders and customers at the Executive level.
- Certifications such as PMP is a plus.
- Being involved in Experience Management Projects before is a plus.
- Having a CX certification is a plus.
What Characteristics We are Looking For?
- Professional Persistence
- Transparency
- Discipline
- Good Listener