The voice of the employee refers to listening to the comments and opinions of the employees and planning the actions according to them. Just as it is important to hear and take into account the voice of the customer, it is also very important to hear the voice of the employee and make the lives of the employees better in order to provide a better customer experience. Particularly, suggestions for improvement of the process/ product/ system and working environment should be taken from the customer service employees who are constantly in contact with customers, and these ideas should be evaluated and developed. Listening to the voice of the employee will also reveal the insights necessary to improve the employee experience (See [[Employee Experience]]). Feedback can be received from employees regularly using surveys, meetings or various softwares.