Response Time

Abbreviation:  
RT

It is the time between the request from the customer and the first response to it. Even if the problem cannot be solved immediately, returning to the customer as soon as possible and giving information about the process is a critical point in the management of the customer's request / complaint process.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.
Subscribe Now