Regression Analysis

Abbreviation:  
RA

Regression analysis is an analysis method used to measure the relationship between two or more variables. If analysis is made using a single variable, it is called univariate regression, and if multiple variables are used, it is called multivariate regression analysis. The difference from the correlation is the examination of causality between these variables.

A univariate regression model is shown as Y = A + BX. Here, X is the independent variable, Y is the dependent variable, A is the constant coefficient and B is the regression coefficient. How much Y changes for each one-unit change in X. Analysis can be done with SPSS. Using the regression analysis allows to calculate the impact level of the operational KPIs and how they are affecting [[customer satisfaction]].

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.
Subscribe Now