Customer Representative

Abbreviation:  
CR

They are company employees who provide [[information]] about products and [[services]], take orders, respond to customer complaints and [[process]] returns. Customer representatives can interact with customers in [[call centers / contact centers]], [[channel]]s such as [[live chat]] and social media as well as in physical locations such as branches or stores. Customer service representatives need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.

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