Cross Sell


Although the term cross-selling is a sales term, it is a term that people who are interested in and manage [[customer experience]] should follow and know closely. Cross-selling refers to a current [[customer]]s' purchase of different products or [[service]]s from the relevant company. In order to achieve this, it is necessary to have foresight about the satisfaction of existing customers and to know which products or services the company may use and need other than the products or services the customer already uses. Suggesting a coke to the customer who comes to buy hamburgers is an example of cross-selling.

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