Computer Assisted Telephone Interview

Abbreviation:  
CATI

The questionnaires that require detailed [[information]] are usually conducted by the [[customer representative]]s using the “Computer Assisted Telephone Questionnaire” method. This method is frequently used to measure the important company [[metric]]s, such as [[Net Promoter Score]], and to get the customer [[emotion]]s and thoughts instantly as well as the [[Customer Satisfaction Score]].

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