Chatbot

Abbreviation:  

It is a robot designed to provide the information and/or transaction results that [[customer]]s need with the help of artificial intelligence (See [[Machine Learning]]). Especially with the increase in the use of [[digital channels]], the number of companies using chatbot continues to increase. Companies primarily try to meet customer needs via chatbots and transfer them to live [[customer representative]]s, via [[live chat]], at the points where the robot is inadequate.

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