Call Center / Contact Center

Abbreviation:  
CC

It is the unit where [[customer]]s interact with the company in order to meet their needs and solve their problems. Even though the most of the call centers workload is generated via phone, the call center representatives also use chat applications to give written support to the customers as well. In the digitalized world, call centers are in development to meet the needs of customers not only through the phone, but also with different solutions.

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