Call Back

Abbreviation:  

When the intensity of the calls coming to the [[call center / contact center]] increases, the customers who do not want to wait for a long time can choose to get called back by the [[customer representative]]s through [[Interactive voice response]] (IVR). After the load is reduced, the [[outbound call]] team calls back the relevant customers to help them with their queries. Call back system allows to reduce [[hold time]] and mitigate call spikes

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